RETURN AND EXCHANGE 

How do I return products or products from my online order? 

Please return the products to the below address;

Merkez Mah. Huzur Sok. No:26/1 Şişli/İstanbul/Turkey

How many days can I return the products on my online order? 

If you are not satisfied with the products/products you have ordered, you can return the products/products within 14 days from the date you receive them. 

When will the refund of the products or products I have returned take place? 

The compliance of the products that reach our warehouse is examined in accordance with our return policy. When your refund is accepted and your money is received by us, you will be notified by e-mail, the amount of the cancelled product will be notified to your bank to be refunded to the credit card you have made payment within 2-5 working days. If you have paid by credit card, this information received by your bank will be reflected in your credit card statement according to the bank's working principles. 

If you have any problems with the return payment, you can fill out our contact form [email protected] or you can get information by calling our Customer Service +90 850 333 22 72 between 10:00 – 18:00 on weekdays. 

Under what conditions can I return the products on my order? 

According to article "Right to Withdraw Without Reason", the first fourteen (14) working days from the date you received the product. 

The following requirements must be met in order to return the products or products on your order. Otherwise, your return request will not be accepted.  

 You must return within 14 days. You should send the original packaging to us undamaged, unused, undamaged as a result of a failure to use.  

The customer is obliged to return the product with its status as it was delivered to it. Products/products must not be used.  

 Labels of products/products must be on the product and undamaged.  

 Shoes should not be worn outside, there should be no dirt marks or wear.  

 Due to our hygiene policy, accessories are not refunded. 

You may also return the product you receive within 14 days from the date of delivery. 

Can I change the products I buy from your internet stores from your stores? 

You can change the products you buy from our internet store within 14 days with the invoice from our stores. 

Can I return the products or products I bought from your internet store to your stores? 

There is no refund in our stores for the products you buy from our internet store. 

Do I have to pay any fees when returning the products or products on my order?

The shipping costs of the return of the products received from www.baqa.com.tr belong to the buyer. Products submitted by counter payment are not accepted.